Myths of the recent past: US customer service.

[hirez]

Car rental in the US: quoted cost - $175. Actual cost - $400.

Van rental in the UK: quoted cost- £400. Actual cost - £400.

(I haven't rented a car in this country for about a decade, but I am tolerably sure that the cost doesn't more than double.)

Comments

[bogwitch64.livejournal.com]

Outrageous!

[quercus.livejournal.com]

That non-chain place in Southmead used to be good.

Could you do it on a Transit pickup? Slip Helen's Andy some dosh, I doubt he's too busy this time of year.

[jendama.livejournal.com]

Quotes never include all the extras (taxes, insurance, toll pass, etc.)

[inulro.livejournal.com]

Yeah, when given a quote I mentally double it, and that's usually about right. Except that the last two times we booked & pre-paid through third-party clearing houses and didn't get hit by any extras. When we returned the car in Florida (it was ridiculously cheap) I was stunned that we didn't get any surcharges.

This time round I forgot to take tax for the one-way drop-off fee into consideration so there was a bit of a surprise, but that was my own fault.

[hirez.livejournal.com]

See, in this country there's a legal difference between a quote and an estimate.

[jendama.livejournal.com]

We like to hide within the fine print which usually notes that the quote is not inclusive.

[eljaydaly.livejournal.com]

One more reason for me to escape here and move there!

Except the smart countries aren't taking us.

[reddragdiva]

On my last few rentals, I've found the price is as quoted but the car has been bigger. Nice one.