Airtime fun

[hirez]

Ring Orange. Wait. "We are experiencing a high call volume, etc" (ORLY? I wonder why?)

JHR: "A porting-code, please."

Orangeman:[4] "Oh, ok. Any particular reason?" (To be fair, this would be the first non-tiresome person in an airtime provider's retention dept with whom I've spoken in ten years.")

JHR: "The staff in your Bath shop are rubbish and didn't want to negotiate."[1]

Orangeman: "Fair comment. I'll bung it in the post."

JHR: "Oh. Er. Ta very much."


[1] They can't, it transpires. You want much cheapness, you threaten them on the phone. Why the smug-faced bollix in the shop couldn't be arsed to remind[2] me of this is... Actually a good thing, since I've a nicer phone[3] for less money on a better network now.

[2] I go through this loop every two years or so and never remember to consult old bits of LJ to gen up on what happened last time. IIRC I got a deal out of Orange last time because I was still a Labbie and thus was in receipt of An Discount.

[3] Android FTW. It is very shiny.

[4] Do your own jokes.

Comments

[andrewducker]

Oooh, which network? I've had good customer service from Orange, but their network intermittently annoys the pants off of me.

[hirez.livejournal.com]

Huchison-Whampoa, as was. Which is a much better name than '3'.

I'm told the customer service isn't as good as Orange, but then I rarely interact with them. (Well, thus far anyway)

Mind, they could send someone round the house to piss in my ear and I'd still consider that better service than anything O2 has ever done.

[hirez.livejournal.com]

I mean, I don't know why we even compare 'customer service' these days because it's uniformly shite. On the vanishingly rare occasions where one discovers a person who can actually do something helpful, rather than just giving the impression of utility, it's a cause for writing in one's weblog.

This is a rubbish state of affairs.

[andrewducker]

The good service I've had has been when my phone has gone wrong. I have phone insurance, and they've always got me a new phone out next day by courier.

Dunno how 3 compare to that.

[inulro.livejournal.com]

I've had crap customer service from Orange in the past, but the one time things actually went wrong I was well impressed.

When I lost my phone this summer, not only did it come out next day by courier, they use a company that delivers in the evening, so that I didn't have to take time off work (they no longer deliver iPhones to work addresses as too many got signed for and never found their way to the right person; also I can't get stuff delivered to work).

[red-mel.livejournal.com]

Have a Samsung Galaxy. One sexy bit of kit I have to admit.

[aoakley.livejournal.com]

Let me know if you find an SSH terminal client with a decent virtual keyboard. ConnectBot's recommended drop-in replacement keyboard, Full Keyboard, is pants, but sticking with the default Android or Swype virtual keyboard means no ALT nor CTRL keys. Argh.

Otherwise, Android is indeed the canine's spheres.

[aeia.livejournal.com]

I just got a great deal staying with T Mobile.. Phoned to cancel as I'd found what I thought was a good deal elsewhere. They said anything they could do to make me stay.. so I said what could they offer.

I've now got a brand spanking new Motorola Defy (supposedly rugged smart phone which won't mind being around horse poo). 300 mins 300 texts and unlimited calls to land lines for £7 a month!!

Odd thing was when I called back to take the offer (I wanted to google the phone first) their upgrades dept couldnt do it and had to put me though to their disconnect dept as apparently they're authorised to give a bigger discount!

[hirez.livejournal.com]

Bloody hell. Much cheapness indeed.

(Mind, I was getting the hell away from Orange whatever happened.)

[aeia.livejournal.com]

Are Orange that bad now? I used to be with them but swicthed when I got a good T mobile deal probably about 4 years ago now. Although Orange and T Mobile are now the same company!

What Android phone did you get?

[hirez.livejournal.com]

They appear to be not terribly interested in fixing broken cell towers. I was going to find a different provider anyway since, well, see original post.

I now have a Wildfire. It's not a gamey-gamey thing, but then I don't play games.